Legal information

Refund and cancellation policy

Last updated 15 August 2026

Before work begins

Our analytics services are scoped and agreed directly; this website does not take payment. Unless a signed proposal states otherwise, you may cancel before work starts for a full refund of fees already paid, less any non-recoverable third-party costs or materials approved by you.

Work already started

If you cancel after discovery, analysis or preparation has begun, we may retain or invoice the proportion covering work completed and committed, approved costs. Any balance is refunded. Completed workshops, delivered analysis, purchased data access and bespoke materials already produced are non-refundable unless defective.

Rescheduling and no-shows

Please request rescheduling at least two working days before a booked workshop. Later changes or non-attendance may be charged for the reserved time. We will try to rearrange once without charge where circumstances are exceptional. If we cancel and cannot agree a replacement date, the affected undelivered portion is refunded.

Requesting a refund

Email hello@workspaceenginebase.digital with the engagement name, invoice reference, reason and payment details needed to identify the transaction. Approved refunds are sent to the original payment method, normally within 10 working days of approval; banks may take longer to display them. Deposits are handled according to the signed proposal.

Concerns and exceptions